Improve your website’s experience through verified customer feedback.
Benefits of use
Do you know why people are leaving your site without buying? Or why others regularly return to make multiple purchases? Shopzilla’s Consumer Insights programme can answer these questions and many more, and give you a new perspective on your current and potential customers.
All the seller ratings we collect are verified purchases and syndicated to Google’s Seller Ratings service. This means that your store rating will be displayed next to your website Google listing, so helping with search engine ranking and delivering more traffic to your site.
All our seller ratings are collected on your Shopzilla merchant page and displayed next to your search listings, helping drive more traffic to your site. We offer a series of medals and widgets so you can display these prominently on your website.
Our Consumer Insights programme is not just about collecting information, it’s also about presenting that information to you in a useful way. We provide daily email reports, allowing you to reach out to your customers, as well as a full suite of benchmarking tools allowing you to evaluate yourself against your competitors and industry averages.
Free for everyone – not just marketplace customers
Shopzilla Insights is not just for marketplace customers. We offer this service for free because it benefits everyone involved – shoppers love to share their experiences and help out fellow users and retailers get to know more about their customers and identify areas for improvement.
Gather customer feedback at point of sale and fulfilment with the Shopzilla Insights buyer survey.
- Collect verified customer insights
- Google Seller Ratings and reviews in Google Shopping
- Full customer profiling and demographic data
- Track your brand’s key metrics and compare to competitors
How it works
Our insights program is as easy as 1-2-3.
We offer a simple piece of code with a choice of integration options for you to copy-and-paste to your site.
Your buyers complete the survey after purchase. You have full control over how many people see the survey.
Ratings and reviews are collected on your Shopzilla Merchant Page and syndicated to Google.